An update on Standards New Zealand work practices


Following Government COVID-19 guidelines we have adapted our work practices, including working remotely. Working flexibly is already a key part of how we operate and our team is well equipped to respond to your enquiries and support you while working from home.

Our phone lines are now open, however, we still have limited staff available to answer calls. Therefore, the best way to contact us is by email at We will respond as quickly as we can.

Buying standards and accessing subscriptions

Customers can continue to make PDF purchases online as normal but, where payment is made via internet banking, it may take additional time to process. We are also unable to take credit card payments over the phone until we return to our offices.

Customers who have IP address-based logins can ask their account administrator for read-only login credentials to access their standards library from home. For more information about this option, visit our Online Library Support page to access our read-only user guide.

The good news is that our print suppliers are now open again under Level 3 from 28 April and are able to fulfil hard copy orders.

All Online Library customers can continue to access their standards subscription online without any disruptions.

Standards development committees

In line with the Government announcement, all committee meetings, if they go ahead, will be conducted remotely until further notice, by phone or video call.

Stay in touch

Stay in touch with any updates from us via our website, or follow us on LinkedIn.

In these challenging and unprecedented times, please take care of yourselves and your families.

The team at Standards New Zealand