Helping governments to increase efficiency, prevent errors, and improve customer service

A new guideline can help governments to increase efficiency, prevent errors, and improve customer service.  ISO 18091:2014 provides guidance for local governments on the implementation of ISO 9001 Quality management systems - Requirements. ISO 9001 is the world’s most established quality framework, currently being used over 1.5 million organisations in 191 countries.

Local governments are the most important suppliers in the world. Their activities can include transportation, education, water supply, waste collection, sewage and drainage, public lighting, and civil protection. If these activities are unreliable or lack quality, it can cause many problems for a lot of people. ISO 18091:2014 Quality management systems - Guidelines for the application of ISO 9001:2008 in local government will help local governments to organise themselves in a comprehensive way and focus on continual improvement where it matters.