No more bill shocks thanks to new ISO Standard


Anyone who has received an inaccurate or late bill for their gas, electric, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities. A new International Organization for Standardization Standard, ISO 14452:2012 Network services billing – Requirements, provides solutions by giving recommendations for billing practices that actually 'make sense' for customers.

ISO 14452 provides a framework for utility services, 'to help utilities ensure that they provide their customers with clearly comprehensible, accurate, timely, and complete bills,' says Bill Dee, Convenor of the ISO working group on consumer protection in the global marketplace.

'Clearer billing practices make customers more confident about their bills and their supplier's performance. In competitive markets, this also helps customers to choose the best and most suitable supplier.'

Read more.

→ Order ISO 14452:2012 Network services billing – Requirements from or call 0800 782 632 during business hours or email

Note: You can order ISO Standards from or call 0800 782 632 during business hours or email Members of Standards New Zealand receive a 20% discount on all NZS and AS/NZS Standards, and a 10% discount on all international Standards. Visit our Membership page for more information.


Media enquiries

Jayne McCullum
Standards New Zealand
(04) 498 3989