Anyone who has received an inaccurate or late bill for their gas, electric, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities. A new International Organization for Standardization Standard, ISO 14452:2012 Network services billing – Requirements, provides solutions by giving recommendations for billing practices that actually 'make sense' for customers.
ISO 14452 provides a framework for utility services, 'to help utilities ensure that they provide their customers with clearly comprehensible, accurate, timely, and complete bills,' says Bill Dee, Convenor of the ISO working group on consumer protection in the global marketplace.
'Clearer billing practices make customers more confident about their bills and their supplier's performance. In competitive markets, this also helps customers to choose the best and most suitable supplier.'
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