- Records management – new international management system Standards
- IT service management for small IT teams – new specialist book
Two new ISO Standards will help organisations to disclose corporate information quickly and effectively. Information and documentation – Management systems for records – Fundamentals and vocabulary ISO 30300:2011 and Information and documentation – Management systems for records – Requirements ISO 30301:2011 distil the expertise of experts drawn from 27 countries on five continents.
Increased pressure by industry regulators obliges companies to provide such information because irregularities in financial management, ethical dealings, disclosure, and transparency of decisions have become common. The ISO 30300 series offers the methodology to systematically create and manage records aligned with organisational objectives and strategies.
ISO 30300 includes the fundamentals and vocabulary common to the whole series and ISO 30301 specifies requirements for a management system for records (MSR). Further Standards in the ISO 30300 series are under development.
ISO 30300 and ISO 30301 complement other ISO management system Standards such as ISO 9001 (quality management), ISO 14001 (environmental management), and ISO/IEC 27001 (information security management). ISO 30300 and ISO 30301 are targeted at the government, education, and manufacturing sectors (especially pharmaceuticals and mining), and those companies in sectors with a strong need to demonstrate compliance, such as telecommunications.
- Order BS ISO 30300:2011 Information and documentation – Management systems for records – Fundamentals and vocabulary
- Order BS ISO 30301:2011 Information and documentation – Management systems for records – Requirements
- AS/NZS ISO 9001:2008 Quality management systems – Requirements
- AS/NZS ISO 14001:2004 Environmental management systems – Requirements with guidance for use
- BS ISO 15489-1:2001 Information and documentation – Records management – General
- PD ISO/TR 15489-2:2001 Information and documentation – Records management – Guidelines
- AS/NZS ISO/IEC 27001:2006 Information technology – Security techniques – Information security management systems – Requirements
Based on the newly revised ISO/IEC 20000-1:2011 (the Standard defining the requirements for an information technology (IT) service management system) as a guide, BIP 0129:2011 IT service management for small teams pulls together the latest best practice relevant to small IT teams.
This book by Adam Poppleton and Ken Holmes gives you:
- a 'one stop shop' to explain all the key guidance in one book (including Information Technology Infrastructure Library (ITIL)) for small IT teams to implement service management. It provides a single guide to implementation to save time and avoid processes that don't benefit smaller teams
- guidance on getting the most out of limited resources. It focuses on ways to make the most out of what you have and quick gains so you can start saving costs and increasing customer satisfaction sooner
- real life examples and scenarios to help you to understand and apply the theory to your IT team or department
- ISO/IEC 20000-1:2011 Information technology – Service management – Part 1: Service management system requirements
- ISO/IEC 20000-2:2005 Information technology – Service management – Part 2: Code of practice
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