Payment and invoicing

How to pay online, direct credit, online banking payments, how to get a copy of an invoice, paying by cheque…

Can I pay for standards online? How do I do this?

When you have found the standards you wish to purchase, added them to your shopping cart, and completed your details, you will be taken to a payment page. We accept payment by Visa and Mastercard credit cards.

To pay by bank deposit, choose to 'pay by post'. Your order will be held as a quote and you will be assigned a customer number and reference number.
Our bank account details are:

Bank: Westpac
Account number: 03 0049 0005128 20
Account name: MBIE - Standards New Zealand
GST number: 109 304 085
SWIFT Code: WPACNZ2W (only use when making payment from overseas)

Please ensure that you quote your customer number and reference number when you make payment.

Can I make a direct credit payment? Where can I get the bank account details to do this?

When you have selected the standards you wish to purchase and filled out your details you will be taken to a payment page. Select ‘pay by post’, so your order will be held as a quote and you will be assigned a customer number and reference number.

Our bank account details are as follows:

Bank: Westpac
Account number: 03 0049 0005128 20
Account name: MBIE - Standards New Zealand
GST number: 109 304 085
SWIFT Code: WPACNZ2W (only use when making payment from overseas)

Please ensure that you quote your customer number and reference number when you make payment.

Can I get a copy of my invoice?

Please call 0800 782 632 during business hours or email enquiries@standards.govt.nz with your invoice number to request a copy.

Can I get an invoice online?

This is not possible at this stage. Please contact our Customer Services team on 0800 782 632 during business hours for assistance.

I want to change my payment details. How can I do this?

Please call 0800 782 632 during business hours or email enquiries@standards.govt.nz with the details of your changes.

I don't understand this invoice you've sent me. Can you help me with it?

Please call 0800 782 632 during business hours or email enquiries@standards.govt.nz with your invoice number so we can provide more information.

If I pay for a purchase by cheque, what reference numbers should I include to ensure you can match it up with my order?

You can purchase a standard online and send a cheque to pay for it. When using our webshop please select the 'pay by post' option. Then, when sending the cheque to Standards New Zealand, include a copy of the quote, or the customer number and order reference number that appear on the order confirmation page.

Is GST charged on standards purchased by overseas customers?

It is a legal requirement in New Zealand to charge GST (Goods and services tax) on goods and services supplied in New Zealand. We do not charge GST on the sale of hard copy standards shipped direct to an overseas address. However, we do charge GST on PDF sales as we cannot determine whether an email address is offshore.

If you are an overseas customer and wish to request a credit for GST, please email enquiries@standards.govt.nz. Note that we will require evidence of your location to approve a GST credit.