Online purchasing technical problems
How to resolve problems with PDF standards
On this page
Unable to open a pdf standard
Call 0800 782 632 during business hours or email the details (including a screenshot of the issue where applicable), to enquiries@standards.govt.nz
Non-receipt of a PDF standard
Please check the junk mail folder of your email address. Otherwise, call 0800 782 632 during business hours or email enquiries@standards.govt.nz
Problems ordering online
Please call 0800 782 632 during business hours or email enquiries@standards.govt.nz
Unable to open a PDF order of NZS 3910 or NZS 3915
We put the PDFs of NZS 3910 and NZS 3915 into a zip file. This is because, along with the PDFs, we include Microsoft Word schedules that you can download and print. Placing these files into a zip format makes it easier to download everything in one go. The zip file can be opened with any zip utility, for example Winzip for Windows or Stuffit for Mac.
Unable to access a standard
Please call 0800 782 632 during business hours or email enquiries@standards.govt.nz
Downloading sponsored standards
To download a sponsored standard simply go to the standard’s product page and click on the ‘Download’ button.