Returns and refunds

We will do our best to ensure your order is fulfilled, and will correct any problems that have occurred during the purchase, printing, or dispatching process.

However, we are unlikely to offer a refund or return to customers where:

For full details on our returns and refunds, please read our Policy on returns and refunds [PDF, 358 KB].

If there is a problem with your order of a New Zealand or joint Australian/New Zealand standard:

If you receive a faulty or damaged standard we will replace your order with undamaged stock once we have received the original item back.

If you have received an incorrect standard or incorrect quantity in your order, we will exchange it for the correct items.

If you require the replacement urgently, please email a photo of the item showing the damage/incorrect product to enquiries@standards.govt.nz and we will contact you to discuss replacing it.

If there is a problem with your order of an international standard

If you have received a damaged or incorrect international standard we will correct the error. However, please note that if the order was placed with one of our international suppliers there will be a delay in fulfilling the order while the original is returned and the replacement sent.

If you require the replacement urgently, please email a photo of the item showing the damage/incorrect product to enquiries@standards.govt.nz and we will contact you to discuss replacing it.

If you require a refund

Standards New Zealand will credit the return of New Zealand, joint Australian/New Zealand or international standards purchased through Standards New Zealand if:

and we receive the return within 7 business days of the invoice date, and the standards are in saleable condition (unless damaged in transit or upon receipt).